Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the www.rsdeal.in website. Following situations may arise:
1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by the Seller.
Return could also result in refund of money in most of the cases.
But we accept the return and refund only when the product opened in front of the Delivery Boy of RSDeal.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to anyreturn/refund.
Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us on OurToll Free Number, Seller while closing the return ticket can select one of the following:
1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyersaccount.
In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer. Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:
|Electronics||Should be "New" and returned with original packaging including stickering on the product|
|Clothing and Footwear||Should be "New & Unworn with Tags" (other than for trial) without mutilation, wet and spots on the Product|
|Beauty, Health & Personal Care||Should be "New & Unopened"|
|Sports & Equipment||Should be "New with Tags" and returned with original packaging|
|Office Products||Should be "New" and returned with original packaging|
|Grocery items of all types of non-veg items, Chicken Vegetables, Fruits, Flowers, Bakery items etc||These items have to be checked by the buyer in front of the delivery boy including expiry dates on the Product, after delivery boy left these items cannot be returned.|
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller. Shipping cost for returning the product shall be borne and incurred by the Seller.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.Unfortunately, In case the item you have ordered has been shipped but has not yet been delivered to you, you cannot cancel the order and also an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order: Log into your RSDeal account and go to the 'My Orders' page Identify the item you want to cancel and click on the corresponding 'View Details' link In the detailed order page, you will see 'Cancel' links against each of the items in that order Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Sellers generally procure and ship the items within 3 business days. Business days exclude public holidays and Sundays.You have probably noticed varying estimated delivery time of additional 2 to 3 working days due to unavoidable factors like product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made andnotifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information andTechnology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and RSdeal Website.
You shall agree, understand and confirm that the Credit Card/Debit Card/ Internet Banking Details provided by you for availing of services on www.rsdeal.in will be correct and accurate and you shall not use theCredit Card/Debit Card/ Internet Banking which is not lawfully owned by you, i.e. in a Credit Card/Debit Card/ Internet Banking transaction, you must use your own Credit Card/Debit Card/ Internet Banking. You further agree and undertake to provide the correct and validCredit Card/Debit Card/ Internet Banking details to www.rsdeal.in. Further the said information will not be utilized and shared by www.rsdeal.in with any of the third parties unless required for fraudverifications or by law, regulation or court order. www.rsdeal.in will not be liable for any Credit Card/Debit Card/ Internet Banking fraud. The liability for use of a card fraudulently will be on you and the onus to'prove otherwise' shall be exclusively on you.
www.rsdeal.in reserves the right to recover the cost of goods, collection charges andlawyers fees from persons using the Site fraudulently. www.rsdeal.in reserves the right toinitiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.www.rsdeal.in shall not absorb any liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, onAccount of the Cardholder having exceeded the presetlimit mutually agreed by us with our payment service providers/ acquiring bank from time to time.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate withyou by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legalrequirement that such communications be in writing.
a) Wallet:The Wallet ("Wallet") is a pre-paid payment instrument which is associated with your Website account. You can maintain a balance of money with such specificSeller (if permitted), and redeem it at your convenience. Please note that Seller will be the issuer of wallet and Seller shall be responsible for redeeming themoney lying to your credit of your wallet account and RSdeal does not assume any risk, liability or responsibility with respect to wallet money.
Your Wallet comprises of three types of balances:
i. Refund Balance, which is a credit granted by us typically in lieu of a cancelled order.
ii. Cash balance, which is a prepaid amount that you added to the Wallet to pay for future orders on www.rsdeal.in.
iii. Gift balance, which is credit granted by us purely for promotional or goodwill purposes
Cash balance as well as the Gift balance added to the Wallet will be nonrefundable.
b) Seller will not pay any interest on the amount maintained by you in your Seller specific Wallet.
c) Refill of Wallet: Your Wallet can be refilled, using any of the pre-paid payment options only. There is no need to maintain a minimum balance.The upper limit on Cash Balance of Wallet refill is Rs. 10,000.
d) Limitation of Liability: In no event will RSdeal will be liable for any money lying to your credit in wallet, any special, incidental, indirect or consequentialdamages or losses of any kind, arising from the use of Wallet or association with the Wallet.
e) Redeeming Wallet Balance:While purchasing via wallet, the nonrefundablesection of the wallet gets deducted first, followed by the refundable section. This has been done to extend maximum benefit to you, sothat, as much as possible, the balance amount in the Wallet is refundable.In case your Wallet balance is lower than the total amount payable, you can make a partial payment using your Wallet and then pay the remaining amount using any of the otherprepaid payment options.Please note that CashonDelivery/Cheque/DD/Cash Drop cannot be combined with a Wallet payment.
f) Wallet balance is not transferable.
Unless otherwise expressly stated in the website, the material on the Website is presented solely for the purpose of sale in India not in elsewhere. RSdealdoes not make any representation that materials presented in theWebsite are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countriesother than India do so on their own initiative and RSdeal is not responsible for supply of products/refund for the products ordered from other locations/Countriesother than India, compliance with local laws, if and to the extent local laws are applicable.
This site is owned, controlled, operated and maintained by RSdeal and products are sold by respective Sellers. All material on this site, including texts, images, illustrations, audio clips, and video clips, other graphical material are protected by copyrights, trademarks, and other intellectual property rights. All material on this Website is solely for your personal, non-commercial use and you should not use for the commercial purpose. You must not copy fully or partly, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any consideration in cash or in kind, whether in money or otherwise, is a commercial use for the purposes of this clause.
This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by RSdeal on an "as is" and "as available" basis, unless otherwise specified in writing. RSdeal makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, RSdeal disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. RSdealdoes not warrant that this site; information, content, materials, products or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from RSdealare free of viruses or other harmful components. RSdealwill not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
RSdeal respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide RSdeal the written information specified below. Please note that this procedure is exclusively for notifying RSdeal that your copyrighted material has been infringed.
a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
b) A description of the copyrighted work that you claim has been infringed upon;
c) A description of where the material that you claim is infringing is located on the site;
d) Your address, telephone number, and e-mail address;
e) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
g) RSdeal for notice of claims of copyright infringement on its site can be reached as follows:
Mr. P Ravisankar
Flat No.402,on Plot No.20 D, Nukala Residency,
Jaihind Enclave, Madhapur, Hyderabad -500081Karnataka, India
Phone: +91- 90-52699906
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Hyderabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by RSdeal and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Hyderabad. The High Court of judicature at Hyderabad alone shall have the jurisdiction and the Laws of India shall apply.
1. RSdeal Reward Points will be associated to the user’s account.
2. RSdeal Reward Points cannot be transferred from one account to another.
3. RSdeal Reward Points can only be used to buy products/deals from www.rsdeal.in
4. RSdeal Reward Points cannot be redeemed for cash.
5. RSdeal Reward Points can be credited only by activities but not limited to such as Gift Voucher, Order Refunds.
6. The expiration of the RSdeal Reward Points will depend on the activity it is being credited against.
7. RSdeal reserves the right to decide/alter/change the expiration period of the activities at any time with or without notice.
8. As a guest user customers will not be eligible for using RSdeal Reward Points.
9. RSdeal reserves the right to extend or terminate the validity of RSdeal Reward Points associated to any activity.
10. RSdeal has no obligation to compensate the customer after the termination/expiration date of the RSdeal Reward Points.
11. RSdeal reserves the right at any time, without notice, to add/alter/change/or vary any or all of these terms and conditions or to replace, wholly or in part, the RSdeal Reward Points feature with any other feature, whether similar to this or not, or to withdraw it altogether.
12. The use of the RSdeal Reward Points by the customer for redemption will be deemed to the acceptance of these Terms and Conditions in addition to the rest of the terms and conditions and that the customers understand and agree to be unconditionally bound by the same.
13. RSdeal reserves the right to disqualify any customers from the benefits mention herein above. In case of any fraudulent activity, prosecution will be carried out against the concerned customer.
We may provide content features that will allow visitors to post reviews, comments, photos, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In such case you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a communication or other content. RSdeal reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.If you do post content or submit material, and unless we indicate otherwise, you grant RSdeal a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant RSdeal and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify RSdeal for all claims resulting from content you supply. RSdeal has the right but not the obligation to monitor and edit or remove any activity or content. RSdeal takes no responsibility and assumes no liability for any content posted by you or any third party.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. P Ravisankar
Flat No.402,on Plot No.20 D, Nukala Residency,
Jaihind Enclave, Madhapur, Hyderabad -500081Karnataka, India
Phone: +91- 90-52699906
Time: Mon - Sat (9:00 - 18:00)